Refund policy

We have a 30-day money-back guarantee, which means you have 30 days after receiving your order to request a refund if you do not notice the results you were hoping for from Sleepy Bat.

30-Day Money-Back Guarantee

At Sleepy Bat, we want you to feel confident when trying our products. If you have used your Sleepy Bat product consistently and as directed for 30 days and do not notice a meaningful difference in your sleep experience, you may request a refund.

To be eligible, you must:

  • Request your refund within 30 days of receiving your order.
  • Have used the product consistently and according to the recommended directions.
  • Provide your order number or other proof of purchase.
  • Provide reasonable documentation showing your use of the product and your experience with it, such as a sleep log or other relevant records.

You do not need to return the product. Once your refund request has been reviewed and approved, you may keep the product and we will issue your refund to the original payment method. This allows us to avoid unnecessary return shipping and make the refund process simpler for you.

To request a refund, contact us at nwchmllc@gmail.com with your order number and the requested documentation.

Damages and Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Because Sleepy Bat products are ingestible products, we generally do not accept physical product returns. However, eligible customers may request a refund under our 30-Day Money-Back Guarantee described above.

Unfortunately, we cannot provide refunds for gift cards or orders that fall outside the applicable refund period.

Exchanges

Because our products are ingestible, we do not offer product exchanges. If you would like a different product, you may place a new order separately.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable law and any applicable exceptions.

Refunds

We will review your refund request and notify you whether it has been approved or declined. If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at nwchmllc@gmail.com.